Technical Support Specialist

Job Description

Your new role

• Act as the face of IT providing Level 1.5 onsite and remote support
• Deliver hands-on support: device troubleshooting, deployments, AV/meeting room support
• Troubleshoot network connectivity and user issues across sites
• Act as escalation point for site-specific incidents
• Work closely with offshore service desks, infrastructure teams, and vendors

What you’ll need to succeed

• Proven experience in desktop/technical support roles
• Strong skills in Microsoft 365, Windows 10/11, Active Directory
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
• Experience with device deployments, hardware/software troubleshooting
• Exposure to ITSM tools (ServiceNow)
• Strong communication and stakeholder engagement skills
• Ability to work in onsite, fast-paced environments

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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