Technical Solutions Engineer

Job Description

What You’ll Do 

• Troubleshoot and resolve complex Layer 2/3 campus network issues covering VLANs, STP/RSTP/MST, LACP, LLDP, QoS, and multicast.
• Support customers deploying and operating CV-CUE (CloudVision Cognitive Unified Edge) and Arista WiFi, including RF planning, channel management, roaming, and client connectivity.
• Assist with WLAN controller-less architecture questions, AP onboarding, tunnel configurations, and Arista’s CloudVision-driven zero-touch provisioning for campus.
• Respond to customer inquiries via phone and email in a professional manner, setting clear expectations and driving to root-cause resolution.
• Conduct live troubleshooting sessions, packet captures, and log analysis with customers and their network teams.
• Reproduce customer issues in the TSE’s dedicated lab environment to validate bug reports and workarounds.
• Work with software engineering to open, track, and validate bug fixes, providing clear reproduction steps and packet-level evidence.
• Document recurring issues and contribute to internal knowledge-base articles and runbooks.

Qualifications

Essential Skills:

• 5+ years of hands-on experience designing, deploying, and supporting enterprise campus networks.
• Wireless Networking Fundamentals: Strong knowledge of IEEE 802.11 standards (a/b/g/n/ac/ax/be) and RF fundamentals (SNR, RSSI, MCS rates). Experience troubleshooting Wireless LAN (WLAN) architectures.
• Solid Layer 2/3 Campus Skills:
  • VLANs (IEEE 802.1Q), STP / RSTP / MSTP, LACP, LLDP.
  • QoS, 802.1p marking, traffic shaping and policing for voice/video.
  • Network access control: 802.1X, MBA (MAC-Based Authentication), RADIUS, AAA, and policy enforcement.
  • IP services: DHCP, ARP, IPv4/IPv6, IGMP snooping.
  • Advanced Routing & Fabric: Deep understanding of BGP, OSPF, and modern fabric technologies (VXLAN/EVPN) as they apply to high-scale campus architectures.
• Advanced Packet Analysis: Proficiency in using Wireshark, tcpdump, and Over-the-Air (OTA) wireless captures to perform forensic-level packet analysis.
• Communication: Exceptional English communication skills (written and verbal) with the ability to explain complex technical concepts to both network architects and junior administrators.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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