IT Service Desk Officer

Job Description

About the role

• Provide responsive Level 1–2 technical support across desktop, mobile, and collaboration technologies.
• Log, track, and resolve incidents/requests within an ITIL-aligned ITSM system, meeting established SLAs.
• Support Microsoft 365 (Teams, SharePoint, OneDrive), Windows 11, laptops, mobile devices, and meeting room tech.
• Identify and escalate potential security incidents, phishing attempts, or suspicious activity.
• Contribute to service delivery enhancements and participate in a rotating on-call roster as required.

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