Level 1 Technology Support Specialist

Job Description

This role is ideal for someone who wants a steady career in IT support—not someone looking to “use this job as a launchpad into DevOps or cybersecurity within a year.” We invest in people who want to grow inside the MSP world and provide long-term value to our clients.

What You’ll Do

You’ll be responsible for keeping our clients productive by supporting their desktops, laptops, mobile devices, and small office systems across Windows, macOS, and occasional Linux environments.

You will:

• Answer and document support requests through our ticketing system
• Troubleshoot Level 1 issues across Windows, macOS, and Linux
• Close 10 to 15 tickets per day
• Provide friendly, clear communication to clients of all technical backgrounds
• Set up, configure, and maintain workstations, printers, and peripherals
• Perform updates, upgrades, and basic system maintenance
• Assist with onboarding and offboarding tasks
• Follow step-by-step procedures and escalate when needed
• Participate in an on-call rotation
• Travel to client sites when necessary (mileage reimbursed)
• Keep accurate notes, documentation, and inventory records
  

You’ll work closely with our senior technicians and have clear processes to follow, so you’re never guessing or alone.

What We’re Looking For

We hire based on five things: attitude, communication, follow-through, technical know-how, and problem solving abilities.

The right person:

• Is personable, patient, and communicates clearly
• Completes tasks fully—no excuses, no loose ends
• Manages their time well and keeps clients informed
• Stays calm under pressure and handles difficult situations professionally
• Follows established procedures and respects escalation paths
• Learns steadily without needing to chase cloud, DevOps, or security specialties
• Wants a stable, long-term role in technical support
• Enjoys troubleshooting and helping people

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#GraphicDesignJobsOnline

#WebDesignRemoteJobs #FreelanceGraphicDesigner #WorkFromHomeDesignJobs #OnlineWebDesignWork #RemoteDesignOpportunities #HireGraphicDesigners #DigitalDesignCareers# Dynamicbrand guru