UX Researcher and Designer

Job Description

• The Senior UX Researcher and Designer is a strategic partner who ensures New York City government services are driven by rigorous evidence and New Yorker-centered insights.
• Reporting to the Director of Design, you will spearhead high-impact discovery sprints for the City’s most critical public services.
• You will work in lockstep with product managers, digital strategists, designers and analytics expert to triangulate qualitative findings with quantitative data, ensuring every product decision is grounded in a holistic understanding of New Yorkers’ behavior. From those insights, you will wireframe user journeys based on insights and requirements.

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