Lead Network Engineer
Job Description
Key Responsibilities :
1. Incident & Problem Management
– Own and resolve L2 escalations across enterprise routing & switching environments.
– Lead technical troubleshooting during Major Incident Management (MIM) calls.
– Conduct detailed Root Cause Analysis (RCA) and implement preventive controls.
– Ensure strict SLA adherence and ticket governance compliance.
2. Advanced Technical Operations & Troubleshooting
– Provide expert-level support for :
a. Juniper EX Series Switches
b. Juniper MX Series Routers
c. Juniper SRX Series (routing/switching domain exposure)
– Strong expertise in :
a. BGP (eBGP/iBGP design & troubleshooting)
b. OSPF & IS-IS
c. MPLS (L2/L3 VPN, VRF concepts)
d. STP/RSTP/MSTP
e. VLAN segmentation & trunking
f. VRRP / High Availability concepts
g. LACP / Link Aggregation
– Perform deep-dive CLI diagnostics and traffic path analysis.
– Validate routing tables, ARP tables, MAC address tables, interface counters, and latency patterns.
3. Change & Configuration Governance
– Implement standard and emergency changes following ITIL-based change management.
– Perform code upgrades, patching, and post-change validation.
– Review and validate L1 change implementations.
– Maintain updated network diagrams, HLD/LLD documentation.
4. Network Optimization & Resiliency
– Identify performance bottlenecks and recommend architecture improvements.
– Support redundancy, failover, and high-availability validation.
– Participate in capacity planning and network health assessments.
5. Leadership & Collaboration
– Act as a technical mentor for L1 engineers.
– Interface with OEM TAC (Juniper JTAC) when required.
– Participate in client governance calls and service reviews.
– Contribute to SOPs, knowledge base articles, and automation initiatives.
Required Technical Skills :
– Advanced CLI expertise in Junos OS
– Strong troubleshooting capability in enterprise WAN & LAN environments
– Deep understanding of routing protocols and switching fundamentals
– Experience in MPLS-based enterprise networks
– Exposure to network monitoring tools (SolarWinds, PRTG, Nagios or equivalent)
– Strong documentation and remote troubleshooting skills
Preferred Certifications :
– JNCIS-ENT (Mandatory preferred baseline)
– JNCIP-ENT (Highly preferred for senior L2+)
– ITIL Foundation
Soft Skills & Behavioral Expectations :
– High ownership mindset
– Strong analytical and structured troubleshooting approach
– Clear written and verbal communication
– Ability to handle escalations calmly in high-pressure scenarios
– Experience working in 24×7 global support models
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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