Level 1/2 Engineer

Job Description

Your new role

As an L1/L2 IT Support Engineer, you will provide second-level technical support across desktops, servers, and network infrastructure. This is a hands-on, multi-site role requiring travel between offices, supporting users and maintaining IT systems to ensure smooth day-to-day operations.

What you’ll need to succeed

Technical expertise

• 2–4 years of experience in IT support or MSP environments
• Strong knowledge of Windows Server, Active Directory, and Microsoft 365
• Experience with networking fundamentals (firewalls, switches, VPNs)
• Familiarity with cloud platforms (Azure preferred)
• Understanding of cybersecurity best practices

Core capabilities

• Strong troubleshooting and problem-solving skills
• Excellent communication and customer support abilities
• Ability to manage multiple priorities and meet SLAs
• Strong documentation and record-keeping skills

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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