Help Desk Technician Tier 1-2

Job Description

This role involves providing technical support to end users by troubleshooting and resolving hardware, software, and network-related issues. Daily responsibilities include managing help desk inquiries, and ensuring optimal performance of systems through routine diagnostics. The Help Desk Technician will also assist in setting up and configuring equipment to meet user and institutional requirements.

Qualifications

• Proficiency in Desktop Computers and basic computer hardware setup and maintenance
• Experience with Help Desk Support, including providing technical assistance and managing support tickets
• Strong skills in Troubleshooting and Technical Support across various software and hardware platforms
• Needs experience with azure user management, RMM and basic networking
• Excellent customer service and communication skills
• Ability to prioritize tasks and work independently in a fast-paced environment
• Relevant certifications (e.g., CompTIA A+, Network+) are a plus
• Bachelor’s degree in Information Technology or a related field preferred

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