IT Service Desk Technician

Job Description

 Roles And Responsibilities

• Respond to user requests via phone, email, portal, and walk-up support
• Create, update, and manage tickets in ServiceNow
• Troubleshoot password resets, account access issues, Microsoft 365 issues, and VPN connectivity
• Provide basic troubleshooting for workstations, printers, and standard software
• Escalate complex issues to higher support tiers as needed
• Communicate clearly with users on ticket status and next steps
• Document support activities accurately in the ticketing system
• Follow support procedures, SOPs, and knowledge articles
  

Required Education, Experience, & Skills:

• High school diploma required; associate degree or technical training preferred
• 1+ year of IT support, help desk, or customer support experience
• Strong customer service and communication skills
• Ability to work in a structured, fast-paced support environment
• Windows 11 and standard desktop support
• Microsoft 365 applications including Outlook, Teams, and Office
• Basic networking concepts and VPN connectivity
• Account support in Active Directory or similar identity systems
• ServiceNow or other enterprise ticketing platforms
• Remote support tools and basic troubleshooting workflows
  

Preferred Qualifications:

CompTIA Security+

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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