Desktop Support Officer

Job Description

The main responsibilities will include:

• Providing frontline IT support, including diagnosing and resolving incidents and service requests across Council systems
• Supporting and maintaining end user devices, including desktops, laptops, mobile devices and peripherals
• Assisting with system administration, user access, and Microsoft 365 services
• Contributing to small projects, device rollouts and continuous improvement initiatives within IT Operations

About you

• Demonstrated experience in a service desk or desktop support environment
• Strong customer service skills with the ability to communicate effectively with both technical and non-technical staff
• Sound troubleshooting skills across Windows 10/11, Microsoft 365 and end user devices
• Experience with ITSM tools and an understanding of ITIL principles
• Ability to work both independently and as part of a team, with a proactive and solution-focused approach

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#GraphicDesignJobsOnline

#WebDesignRemoteJobs #FreelanceGraphicDesigner #WorkFromHomeDesignJobs #OnlineWebDesignWork #RemoteDesignOpportunities #HireGraphicDesigners #DigitalDesignCareers# Dynamicbrand guru