Level 2 Service Desk Engineer

Job Description

In this role, you’ll:

• Provide proactive and reactive IT support across diverse client environments
• Troubleshoot issues end-to-end, taking ownership of tickets and seeing them through to resolution
• Maintain system continuity through monitoring, troubleshooting, and maintenance
• Communicate clearly with clients, giving them confidence and visibility at every stage
• Accurately manage tickets, time, and documentation
• Collaborate with account managers and other teams to deliver seamless service
• Mentor and support junior team members
• Gain exposure to leading technologies, expanding your technical skills daily

About You

You’ll thrive in this role if you:

• Bring 3 – 5 years’ experience in a technical role within an MSP environment
• Are a confident troubleshooter who doesn’t get stuck at the first roadblock
• Take ownership of issues and don’t escalate at the first opportunity
• Have strong customer service skills and enjoy client interaction
• Are proactive, detail-oriented, and a natural problem solver

You’ll also have solid experience with:

• Windows Server environments and networking (including firewalls)
• Office 365 and backup solutions
• Hypervisor technologies (VMware/Hyper-V)

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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