Tech Support Officer

Job Description

Key Responsibilities

• Provide technical support to customers via phone and email
• Troubleshoot and resolve product-related issues
• Assist installers and end-users with system setup and diagnostics
• Escalate complex technical issues when required
• Maintain accurate service records and documentation
• Deliver excellent customer service at all times

Requirements

• Strong English communication skills (written and verbal)
• Mandarin (Chinese) language skills are a strong advantage
• Technical knowledge of solar systems, inverters, or electrical systems preferred
• Strong problem-solving skills

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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