Technical support L2

Job Description

About the Role

TalentWorldGroup is hiring German-speaking L2 Technical Support Specialists for a medical app project.

This is a hybrid L1 + L2 role:

• Handle user support (calls & tickets)
• Investigate and resolve technical issues

You’ll act as a bridge between users and engineering teams.

Responsibilities

L1 – Customer Support

• Inbound calls (users/patients)
• Onboarding, navigation, basic troubleshooting
• Real-time support & clear communication
• Case documentation in Zendesk

L2 – Technical Support

• Investigate escalations & replicate issues
• Analyze logs/API behavior
• Identify root cause
• Escalate to L3 with clear documentation
• Follow up & identify recurring issues

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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