Level 2 IT Technician

Job Description

Responsibilities include

• Mentoring junior technicians and helping them tackle tricky challenges.
• Building customer rapport and delivering outstanding support experiences.
• Installing, managing and troubleshooting hardware, software and networks.
• Supporting virtualised and cloud-hosted environments.
• Monitoring and responding to system alerts.
• Producing clear documentation for issues and resolutions.
• Advising clients on industry best practices and solution options.

What we’re looking for

• 3–5 years MSP experience (minimum 4 preferred).
• Strong troubleshooting skills across a wide range of hardware/software.
• Excellent written and verbal communication skills – you’ll be client-facing.
• Solid experience with:
  • Windows environments & Active Directory
  • Virtualisation (VMware/Hyper-V)
  • O365 environments
  • Networking (routers, DHCP, DNS, firewalls)
• Industry certifications (CompTIA, Microsoft, Networking, CyberSec, etc.) highly regarded.
• Ability to work independently and as part of a team.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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