Entry Level IT Technician and Service Desk Triage

Job Description

About the role

As our Entry‑Level Technician & Triage team member, you’ll be the first point of contact for our clients and a vital part of keeping their systems running smoothly.

You’ll:

• Triage incoming IT requests via phone, email and ticketing system
• Log, prioritise and resolve basic technical issues
• Provide friendly, professional support to business clients
• Escalate more complex issues to senior technicians
• Learn how managed IT services operate in the real world
• Gradually take on hands‑on technical work as your skills grow

This is a development role — we expect you to learn, ask questions and build confidence over time.

What you’ll learn

• Microsoft 365 & cloud environments
• Windows desktop & basic server troubleshooting
• Networking fundamentals
• Cyber security best practices
• Professional client communication
• How a successful managed IT services business runs

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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