IT Support Technician (Level 1)

Job Description

About the role:

This role is a great opportunity for a junior Technician to develop and advance their career in a growing business, enjoying the support and assistance from experienced Technicians and Project Engineers within our team.

Some key responsibilities of the role include:

• Providing first-level help desk support to clients
• Logging, maintaining, and completing IT support tickets via the internal help desk system
• Identifying, troubleshooting, and correcting network, security, hardware, and software problems remotely
• Office 365 administrative tasks (e.g. creation of users, groups, and shared mailboxes)
• Administration of users/groups, etc in Active Directory
• Administration of business computer networks
• Provisioning of computer and network security and protection
• Preparing, deploying, maintaining, and repairing IT equipment
• Assisting other support staff in their duties, and escalating problems to a higher-level support technician as required
   

About you (desirable skills and traits of our ideal candidate):

• Experience in an IT help desk role (desirable)
• An IT qualification at Certificate IV level or above, or relevant Microsoft certifications (desirable)
• Good understanding of basic IT principles across network, server, and desktop environments
• Familiarity with Windows desktop and server operating systems
• Excellent customer service and communication skills
• Strong ability to follow documented procedures, prioritise tasks, and self-manage workload

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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