Junior Software/L1 Support Engineer

Job Description

Key Responsibilities based on the of the below areas.

• Triage and review support desk tickets, ensuring that first response and remediation SLAs are met, focusing on quality of first response and passion for going above and beyond to resolve our customers issues
• Learn and contribute automations and documentation to the support desk team
• Proficient in utilising modern frameworks such as Next.js and libraries like React
• End-to-end delivery of fully functional CRUD APIs, from local development through to cloud deployment and production readiness
• Maintaining APIs and effectively resolving any arising issues
• Execute schema and data/table migrations to support evolving application requirements
• Manage the release and versioning of software and related packages across various environments, including production
• Prepare detailed release notes and plans, covering regression testing and established backout procedures for risk mitigation
  

Your Skills And Experience

We’re looking for passionate and talented professional full-stack and software engineers who are eager to shape the next generation of AI and Machine Learning solutions platforms for our clients.

Building on the core responsibilities outlined in “What you will be doing,” you will join a dynamic team working at the intersection of cutting-edge technology and practical innovation.

• 1–3 years of hands-on experience in software engineering, specifically focused on developing and delivering modern web applications, APIs, and scalable platforms
• Proficient in either JavaScript and Python, with a proven track record of delivering high-quality, maintainable code and leveraging both languages to solve complex technical challenges
• Excellent verbal and written communication skills, with the ability to clearly articulate technical issues and solutions to both technical and non-technical stakeholders
• Exposure to modern software development practices including CI/CD pipelines, cloud platforms and Infrastructure as Code. You are confident applying these practices to build scalable, secure, and reliable solutions
• A collaborative mindset with the ability to work closely with consultants, data scientists, and business stakeholders to understand requirements and translate them into innovative, impactful solutions for our clients
• A continuous learner who is always exploring the latest frameworks, tools, and methodologies in software engineering and AI, and keen to bring fresh ideas to the table
• Ability to take on information and formulate clear documentation and run manuals based on common issues and provide detailed resolution for long term solutions

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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