IT Desktop Support Technician

Job Description

We are seeking an IT Desktop Support Technician to join our team and provide essential day-to-day support across our infrastructure and applications. The ideal candidate will play a role in ensuring the smooth operation of our IT systems, liaising with staff across multiple locations, and overseeing desktop and mobile device support.

This is a full-time role based at our Springwood office, offering the opportunity to work in a dynamic and supportive team environment.

Key Responsibilities:

• Google Workspace Enterprise Support: Assist staff with related queries with email & other functionality.
• Hardware & Software Maintenance: Support and maintain desktop hardware, operating systems, and applications.
• Hardware & network security: identify and report any security related issues, maintain security software on company devices.
• Collaboration with Suppliers: Work closely with external suppliers and contractors for technical support.
• Staff Support: Build strong relationships with internal staff to understand and address their IT needs.

Key Requirements:

• Excellent attention to detail and problem-solving skills.
• Strong communication skills, with the ability to interact effectively with both technical and non-technical staff.
• Ability to work collaboratively in a team environment and support a variety of IT systems and functions.
• Travel between group sites in Queensland, New South Wales & Victoria when required.
• Some out of hours work may be required from time to time.

Additional Skills (Desirable or willing to learn):

• Datacentre access procedures.
• Experience in virtualization (VMware or similar platforms).
• Microsoft terminal services/RDS administration.
• Ubiquiti Unifi network experience.
• Knowledge of IT security best practices.
• Ability to manage and prioritize multiple tasks effectively.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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