Windows L3 RUN Engineer

Job Description

Mandatory Skill-set

• Minimum 8–10 years of experience managing largescale Windows environments, including financial industry experience;
• Expertlevel handson experience with HyperV virtualization;
• Strong expertise in VMware/ESXi environments;
• Expert handson experience with Microsoft Failover Clustering (5+ years);
• Expertlevel knowledge of Active Directory including groups, user access management, share and security permissions;
• Extensive handson experience with enterprise hardware such as HPE Synergy, HPE Simplivity, HPE DL/BL series, Cisco UCS, Dell VxRail;
• Strong problemsolving and performance troubleshooting across network, storage, OS, and applications (5+ years);
• Experience in server deployment, OS security patching, and patching tools (Altiris, BMC);
• Experience with vulnerability assessment and remediation using tools like Tenable/Nessus;
• Strong skills with enterprise monitoring tools (HP OMI, Tivoli, etc.);
• Scripting experience in PowerShell (mandatory), with additional skills in Python, Perl, or VBS as an advantage;
• Demonstrated ability to lead or support infrastructure projects and solution deployments (5+ years);
• Experience with BCP/DRP execution, including service failovers (5+ years);
• Strong ITIL-based operational experience in production support within banking/financial environments (8+ years);
• Excellent communication, troubleshooting, and customer service skills;
• Ability to work under pressure, support complex incidents, and operate in rotational shifts with oncall duties.

Desired Skill-set

• VMware technologies experience (vSphere, vCenter, vROPS, vRLI);
• Handson experience with hyperconverged platforms such as HPE Simplivity or Nutanix;
• Strong exposure to scripting using Python, Perl, or VBS in addition to PowerShell;
• Familiarity with workflow automation / orchestration tools;
• Experience with patching deployment tools such as Altiris or BMC;
• Knowledge of cloud platforms (AWS, GCP) for Windows workloads;
• Experience working with monitoring platforms and log analytics tools;
• Ability to automate operational tasks and build efficiency improvements;
• Experience supporting transformation initiatives or infrastructure modernization projects.

Responsibilities

• Act as the L3 escalation point for all Windows and Cloud infrastructure issues;
• Ensure stability, performance, and reliability across Windows OS, HyperV, clusters, VMware, and hardware platforms;
• Diagnose and resolve complex technical incidents spanning multiple technologies;
• Oversee daily RUN operations and ensure adherence to SLAs;
• Drive rootcause analysis for highseverity incidents and implement permanent fixes;
• Lead service improvements and standardization across Windows services;
• Review, document, and share technical knowledge within the team;
• Mentor and guide team members to uplift technical capability;
• Evaluate new technologies, provide technical direction, and support roadmap initiatives;
• Ensure production readiness for new platforms, upgrades, and infrastructure projects;
• Support automation initiatives and develop scripts to enhance operational efficiency;
• Review technical changes, assess risks, and ensure safe implementation;
• Coordinate with architects, service managers, and project teams on technical solutions;
• Handle client escalations, clarify requirements, and provide timely updates;
• Ensure compliance with internal policies, regulatory requirements, and mandatory training;
• Participate in shift rotations and provide oncall support during weekdays and weekends;
• Support BCP/DR activities, including failovers and recovery tests;
• Assist in technical interviews and identification of skilled candidates;
• Continuously track technology trends and propose improvements to infrastructure operations.

Are you interested in this position?

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