Virtual Relationship Manager

Job Description

• Identify and on board potential agents from the B2B channel.
• Conduct on boarding and training sessions for newly recruited agents.
• Develop and manage agent relationships, providing them with continuous support and guidance.
• Monitor agent performance and implement strategies to enhance productivity.
• Build strong, long-lasting, end to end relationships with key partners and agents.
• Resolve any customer or agent concerns related to policies and ensure customer satisfaction.
• Provide product knowledge and answer questions regarding health insurance policies.
• Maintain accurate records of sales activities, agent recruitment, and performance in CRM tools.
• Ensure compliance with all company policies and regulatory requirements.
• Provide regular reports on recruitment, sales performance, and market trends to the senior management team.
• 1-3 years of experience in the B2B Agency channel, preferably in the health insurance sector.
• Previous experience in recruitment agents.
• Strong communication and interpersonal skills.
• Knowledge of health insurance products and the B2B agency model.
• Proven track record of meeting sales targets and driving business growth.
• Ability to recruit, mentor, and develop agents.
• Analytical thinking and problem-solving abilities.
• Familiarity with CRM systems and MS Office tools.

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