UX/UI Designer 

Job Description

Requirements

Your Role:

• Own the end-to-end UX of Sangoma’s desk phone and device experiences, from interaction models to execution
• Design for embedded, hardware-constrained environments with physical inputs, limited screens, and real-time expectations
• Define task-driven workflows for core telephony functions: calling, transfers, conferencing, voicemail, call handling, and more
• Develop and maintain UI artifacts including flows, wireframes, interaction specs, and system behaviors prioritizing speed, predictability, and low cognitive load
• Integrate AI tools across the design, implementation, and maintenance phase of product lifecycle
• Partner closely with firmware engineers to ensure designs are implemented accurately and perform reliably in production
• Work with Product Management/Ownership to align UX decisions with real-world usage, customer needs, and business outcomes
• Anticipate edge cases, failure states, and recovery paths in real-time communication scenarios
• Research regulatory factors and usability constraints
• Support the engineering team by contributing to usability testing and iterate based on real user behavior
• Help drive consistency and usability across Sangoma’s broader device ecosystem
  

Requirements

• Minimum of 1 to 3 years of experience (3 years preferred) in UX and user interface design, product design, or interaction design.
• You are naturally curious, eager to learn, and motivated to understand how design decisions translate into real behavior.
• Demonstrated experience designing, task-focused, workflow-driven interfaces.
• Strong understanding of human–computer interaction (HCI) principles, including cognitive load, affordances, and error prevention.
• Ability to communicate UX rationale clearly to engineers and non-design stakeholders.
• Proficiency with design tools such as Figma, Sketch, or similar

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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