UX Researcher

UX Researcher
Remote
May 10, 2025
Full Time
Application ends: August 10, 2025

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Job Description

What You’ll Be Doing

We’re looking for a UX Researcher who can go beyond usability testing and help shape the future of our product strategy with deeply human insights. You’ll be embedded in a cross-functional squad that includes Product Managers, Engineers, Designers, and Data Analysts, working on features used by over 5 million monthly users.

This role requires a researcher who’s as comfortable running moderated diary studies over several weeks as they are redesigning an interview protocol on the fly. You will not be handed a brief—you’ll work with stakeholders to define the right problem, choose the right method, and communicate findings in a way that sparks action.

Key Responsibilities

  • Frame open-ended product problems and design research to reduce uncertainty for both design and product teams.
  • Develop mixed-methods studies (qual + quant) with an emphasis on behavioral insights, not just opinions.
  • Translate complex user behavior into design principles that can be applied at scale.
  • Lead contextual inquiries in live environments (e.g., observing users in their workflows, shadowing sales/customer success calls).
  • Create stakeholder workshops to synthesize and align on research findings—not just decks.
  • Partner with data analysts to triangulate findings and build behavioral models.
  • Actively mentor product teams on how to think like researchers, fostering a self-service research culture where appropriate.

You Might Be a Fit If You:

  • Have 3–5 years of UX research experience in digital product development (SaaS or tools with complex user journeys preferred).
  • Have planned and led end-to-end studies that directly influenced roadmap decisions, not just design tweaks.
  • Are fluent in tools like dscout, Optimal Workshop, or Lookback—and know when not to use them.
  • Can navigate ambiguity and define research goals independently, even when product asks are fuzzy.
  • Have a portfolio that includes not just what you did, but why it mattered—and what changed because of your work.
  • Are comfortable challenging assumptions, not just validating designs.
  • Are confident presenting to execs and saying “this finding contradicts our assumptions—and here’s what we do about it.”

Bonus if you:

  • Have experience with B2B platforms, especially tools that support workflows in finance, legal, or healthcare.
  • Have worked on AI/ML-powered features and explored how users build trust with automation.
  • Are adept at using survey data to complement qual insights without reducing people to bar graphs.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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