UX/CX Designer
Job Description
Responsibilities
User Experience & Customer Experience Design
Design intuitive, accessible, and user-centered digital experiences across web and mobile platforms.Create wireframes, user flows, prototypes, mockups, and high-fidelity UI designs.Develop user journeys and interaction models that improve customer engagement and usability.Design consistent visual interfaces aligned with established design systems and brand guidelines.Continuously improve customer experiences through iterative design and usability testing.User Research & Insights
Analyze user research, customer feedback, analytics, Voice of Customer (VoC), and market insights to identify user needs and opportunities.Translate research findings into actionable design recommendations.Advocate for customer needs throughout the product development lifecycle.Build and leverage user personas, journey maps, and usability findings to guide design decisions.Validate solutions through user testing and data-driven iteration.Design Systems & Visual Design
Create and maintain reusable UI components and design patterns.Contribute to and enhance the organization’s design system.Ensure consistency across products by following accessibility, usability, and visual design standards.Develop scalable design assets and documentation for development teams.Collaboration & Stakeholder Management
Partner with Product Managers, Developers, Researchers, Content Strategists, and Business Stakeholders throughout the design process.Facilitate design discussions, workshops, and stakeholder presentations.Present design concepts, rationale, and recommendations to leadership and cross-functional teams.Collaborate with engineering teams to ensure high-quality implementation of designs.Balance multiple priorities across concurrent projects.Leadership & Mentorship
Lead design reviews and provide constructive feedback to other designers.Mentor junior designers and contribute to the growth of the design team.Promote user-centered design principles and best practices across the organization.Drive innovation by exploring emerging design trends, technologies, and digital experiences.Support continuous improvement of design processes and workflows.Quality & Accessibility
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