Technical Support Executive 

Job Description

Responsibilities

• Handle inbound and outbound calls, assisting customers with technical issues in a professional, courteous manner
• Diagnose and resolve hardware, software, and network-related problems
• Support customers across voice, email, and chat channels as needed
• Maintain accurate records of interactions and resolutions in our CRM
• Escalate complex issues to the right internal teams
• Meet targets for response time, resolution quality, and customer satisfaction
• Follow company processes and quality standards consistently

What You Bring

• Bachelor’s degree (any field)
• 2+ years in a client-facing customer service role, with hands-on voice support experience
• Strong spoken and written English (Hindi fluency also required); additional languages a plus
• Solid problem-solving skills and the ability to stay calm under pressure
• Basic understanding of IT, networking, or software concepts
• Comfortable working night shifts and flexible/rotational hours
• Experience with MS Office/Google Sheets; CRM experience preferred

Nice to Have

• Background in international voice + non-voice support
• Experience de-escalating difficult customer situations
• A proactive, team-first attitude

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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