Technical Support Engineer (L1)

Job Description

Key Responsibilities

• Your Impact & Responsibilities
  • Provide accurate and creative solutions to end-user problems to ensure their satisfaction.
  • Troubleshooting, diagnosing and resolving hardware, software, and other network problems related to Check Point.
  • Constantly monitor security devices and applications for performance problems and provide troubleshooting support for clients. When issues arise, they must analyze the root cause and resolve them promptly or else escalate them to another department while updating clients all throughout.
  • Standards and policies are extremely important when it comes to network security, and firewall engineers should be aware of these, keeping abreast of changes and defining processes for compliance.
  • Research, resolve and respond to questions received via telephone calls and web-based interface in a timely manner, in accordance with current standards.
  • To recognize the importance of customer focus and/or of serving the needs of the end-user.
  • Monitoring network performance to determine if adjustments need to be made.
  • Significant focus on professionalism and quality of service.

Qualifications

• Your Knowledge & Skills
  • Holding a degree in Computer Science, Engineering or a relevant discipline –
  • Excellent communication skills – both written and verbal
  • An ability to learn new technologies quickly
  • Strong documentation skills
  • Understanding of the TCP/IP protocol suite.
  • Basic knowledge of different Networking Appliances (Routers, Switches, Firewalls)
  • Basic understanding of Network ports, NAT, and PAT.
  • Basic understanding of IP addressing.
  • CCNA/CCNP/CCSA or any other Network Certification will be an added advantage.
  • Basic understanding of different VPN deployments (Site-to Site, Remote Access Etc.)
  • Working knowledge of Cloud Technologies like AWS ,AZURE is added advantage.
  • Working knowledge of Check Point is added advantage.
  • Basic understanding of Linux.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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