Technical Support Associate

Support Executive
Remote
July 28, 2026
Full Time
Application ends: October 27, 2026
Apply Now

Job Description

Job Description & Responsibilities

TAC associates focus on ensuring a solid user experience through the responsive support of our trading software. As a technical assistance team member, you assist clients with inquiries about our software products. You serve as a liaison between internal teams and clients to ensure a prompt and effective resolution of bugs and issues. The ideal candidate will possess the networking and programming knowledge to troubleshoot issues related to our trading client programs. We need a TAC associate that will be probing and analytical, with the ability to recognize, test, and escalate new bugs within our software while assisting our clients with the following:

  • Technical and functional support for the Interactive Brokers Trader Workstation, including connectivity, network testing, Java configuration, security protocols by phone, chat and tickets
  • Problem management with a focus on wide-scale technical issues
  • Liaising between internal teams and clients to ensure a prompt and effective resolution of bugs and issues
  • Managing escalations of technical issues to our development team
  • Addressing client enquiries regarding IBKR’s two-factor secure login system

Requirements

  • Two years of experience in Windows/Mac software and hardware support, connectivity and networking support, Java familiarity, and experience in managing a team an advantage
  • Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment
  • Languages: fluency in English and Russian is a must. Any other European languages are an advantage.
  • You will be part of a team that is building one of the world’s strongest brokerage brands and part of a global enterprise that employs technology in all aspects of its business to generate growth.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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