Technical Support Analyst

Job Description

What You’ll Do

• Respond to client queries and resolve issues quickly, clearly, and to a high standard
• Prioritise and solve problems raised by colleagues across the company and parent company
• Support fellow Support Analysts, escalating to the Development Team when needed and keeping clients informed
• Build and maintain a knowledge base of known issues and solutions
• Escalate issues you can’t resolve, with clear context for the next team
• Monitor systems and flag anything unusual
• Handle confidential information responsibly

What You’ll Bring

• Strong verbal and written communication, English B2+
• Experience in customer support, ideally technical support
• Experience using ticketing systems
• Strong problem-solving skills and good judgement on when to escalate
• Able to multitask and stay accurate under pressure
• Comfortable with MS Office, online research, and our internal tools
• Basic knowledge of Windows Server, T-SQL, backups, and networking

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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