Technical Integration Specialist

Job Description

As a Technical Integration Specialist, you’ll be helping our customers improve the search experiences of their websites and mobile apps by integrating with our services. Your specific responsibilities will include:

• Onboarding support: Collaborating with customers to understand their technical integration needs and assist them through the integration process.
• API and library education: Providing expert guidance on integrating with Constructor’s APIs and utilizing open source libraries.
• Troubleshooting: Helping resolve technical challenges and integration issues alongside Customer Success teams.
• Index configuration: Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results.
• Communication: Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations.
• Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding.
  

Requirements

• Proven experience in customer support or technical support roles.
• Knowledge of REST-based web services, APIs, and integration best practices.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Detail-oriented mentality with a commitment to delivering exceptional customer support.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Able to support customers and team members in European timezones.
  

Preferred Qualifications

• Familiarity with structured data formats (JSON, CSV) and basic search/index concepts.
• Familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs.
• Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP.
• Familiarity working with open source libraries, JavaScript web application development and integration patterns.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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