Technical ICT Analyst

IT Technician
Remote
September 8, 2026
Full Time
Application ends: December 7, 2026
Apply Now

Job Description

About the Role

An opportunity exists for an experienced Technical/Solutions Analyst to join a Canberra-based government technology directorate, working primarily within the Emergency Services (ESA) environment. You’ll analyse business systems and technical capabilities, work closely with program teams and subject matter experts, and produce conceptual and detailed solution designs that support critical public safety infrastructure.

This is a senior analyst role with genuine influence – you’ll advise executives and key decision-makers on technology uplift, help shape strategic specifications and designs, and establish frameworks that guide how projects and products are delivered across the directorate.

Key Responsibilities

  • Analyse and accurately document the current state of technical systems and the ESA-specific ICT environment
  • Lead development of strategic technical and business specifications and designs aligned to organisational objectives
  • Advise executives and senior decision-makers on technology uplift and advancement
  • Establish technical and business frameworks, fostering a mature, design-led approach to project and product delivery
  • Collaborate proactively with Program and Project Managers to align priorities, expectations and resourcing
  • Track technical and business market trends to inform advice and guidance
  • Support team and user development through procedures and guides
  • Provide staff mentorship (this role does not involve direct people management)

About You

  • At least 5 years’ demonstrated expert experience in Technical/Solutions/Business Analysis, developing solutions and designs for business systems – particularly Azure, Microsoft Power Platform, Windows Server-hosted systems and databases, Unix, and Oracle
  • Expert experience with architectural frameworks
  • Experience analysing and architecting infrastructure models underpinning public safety critical systems
  • Advanced conceptual and analytical skills, with the ability to integrate complex issues and make sound judgements
  • Strong adaptability and resilience in a constantly evolving, complex ICT environment
  • Proven ability to build and maintain strategic partnerships with executive stakeholders
  • Excellent written and verbal communication, with the ability to negotiate priorities and provide clear, evidence-based advice to senior leaders
  • TOGAF v9 (or equivalent architectural framework/methodology) qualification highly desirable
  • Formal certification in Technical Business Analysis/Architecture for Windows (Server, SQL, PowerShell) highly regarded
  • ICT degree or qualification highly desirable; formal ITIL qualifications advantageous

Are you interested in this position?
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