Technical Business Analyst

Job Description

Your Role

You will be accountable for the design and execution of end-to-end digital operating models built around key customer/ employee journeys and needs in partnership with Domain Leads and multidisciplinary digital product owners.

Your Responsibilities

• Support conversion of target operating models and business processes into epics, user stories, business rules, and other relevant artefacts.
• Support the development of roadmaps that reflect customer/employee needs/gaps as well as inclusion of foundational technology capabilities and other digital enablers.
• Improve business processes by analysing current workflows, products, tools, writing require and systems and by identifying and prioritizing solutions that drive process rationalization, reengineering, and organizational alignment.
• Support delivery of significant improvements in efficiency, marginal cost, customer experience, and service quality for business processes and underlying capabilities
• Partner with Business Intelligence/Analytics and Customer/User Experience Analytics teams to define and measure metrics/KPIs, with leading indicators clearly identified and attributed to business processes.
• Ensure target state processes and exception-based workflows are followed, controlled, and systemically tested for quality assurance in a repeatable & scalable way.
• Understand and apply agile as a delivery method and ways of working.
  

Qualifications

Your Skills & Experience

• Experienced in end-to-end product process (product requirements gathering, briefing development teams, UAT testing + set up, go to market / launching new products, writing user stories).
• Excellent Process flow mapping, admin systems, configurations, workflows creation and management.
• Advanced experienced in excel – mapping multiple, existing + new product line codes.
• Strong attention to detail and drive.
• Ability to present and communicate updates to partners.
• Experience working with third party commercial partners.
• Great communication skills – Ability to present and communicate updates to partners.
• Technically minded, quite curious, challenges current ways of working, an ability to provide requirements and distil into timely information.
• Domain knowledge desirable

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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