Technical Analyst

Job Description

Key Responsibilities

• Provide support to the current business information systems for enhancements, patches, and upgrades, including testing, issue resolution, and deliver end-user support and training to subject matter experts with regular supervision.
• Identify and mitigate risks to performance, security, continuity, and availability of information systems, resolve significant technical issues, and assist the service desk in providing effective customer and end-user support subject to regulations and policies.
• Investigate and identify the root cause of incidents or IT service delivery problems and develop plans to remediate these issues and provide input into the development of policy.
• Manage the IT Change control process to execute all changes in a controlled manner, including standard and emergency change procedures.

About you

To be successful in this role you will have the following:

• Tertiary qualification in an Information Technology-related field with some relevant experience or a less formal qualification with substantial experience working within a medium-sized 
  corporate environment in the field of information technology. 
• Demonstrated ability to provide application support in a similar operating environment.
• Experience in addressing and resolving L2/L3 service incidents, working with vendors to determine and fulfil small work packages such as product upgrades, vendor patches, applications, and server investigations.
• Experience with identifying the root cause of incidents or IT service delivery problems and developing plans to remediate these issues.

Culture and Values

Our vision for our community is to be: “A vibrant, safe and liveable city accessible to all” and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

• Motivate
• Empower
• Lead
• Trust
• Open
• Nurture 

Staff Benefits | Melton City Council

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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