Tech Service Desk

Job Description

What success looks like in this role:

• Provide 1st Level IT Support.
• Experience leading, mentoring and or training service desk staff
• Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient, and friendly customer service.
• Accurately document calls and incidents.
• Manage time and workload to meet predetermined service levels.
• Maintain data accuracy in our contact management system.
• Assign incidents and requests to the correct support group.
• Act as a single point of contact on incidents and problems logged.
• Perform appropriate diagnostics to initiate problem management workflow process.
• Provide clients with a reference number for their incident/request.
• Understand various media sources that interface with the Service Desk.
• Support multiple clients through customer service professionalism and insight.
• Flexible to work in 24/7 environment and requires being able to work on a rotating shift roster including nights and weekends. 
• Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc).

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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