Team Manager 

Job Description

Responsibilities

Team Leadership & Development

• Lead, mentor, and develop a team of Implementation Consultants and Project Managers, driving accountability, collaboration, and high performance.
• Provide ongoing coaching, performance feedback, and development opportunities focused on consulting, project management, customer engagement, and solution expertise.
• Coach team members on the effective and responsible use of AI-powered tools to improve productivity, knowledge sharing, problem-solving, and service delivery.

Implementation Delivery & Customer Success

• Ensure successful deployment of Corporate Impact solutions through consistent execution of implementation methodologies and best practices.
• Drive timely project completion, customer readiness, solution adoption, and successful go-live outcomes.
• Monitor project health, implementation quality, customer satisfaction, resource utilization, and delivery metrics.
• Act as an escalation point for complex projects, customer concerns, and implementation challenges.
• Partner with Customer Success Managers to ensure a seamless transition from implementation to ongoing adoption and account management.
• Support strategic initiatives that improve implementation quality, accelerate time-to-value, and increase customer outcomes.

Operational Excellence & Innovation

• Develop and refine implementation processes, standards, tools, and methodologies to improve scalability, consistency, and efficiency.
• Leverage AI-powered tools, automation, and emerging technologies to enhance implementation delivery, reduce administrative overhead, improve reporting, and optimize team productivity.
• Analyze key performance indicators including implementation timelines, customer satisfaction, adoption, utilization, and project quality to drive continuous improvement.
• Champion a culture of innovation by encouraging experimentation and adoption of new technologies that improve customer and team outcomes.

Cross-Functional Collaboration

• Partner with Sales, Solution Engineering, and Customer Success teams to support project scoping, implementation planning, and customer onboarding.
• Collaborate with Product and Engineering teams to provide implementation feedback, client insights, and recommendations for product enhancements.

Qualifications

Required

• 5-7 years of experience in software implementation, professional services, project management, customer success, or related SaaS delivery roles.
• 2-4 years of people leadership or team management experience.
• Experience managing complex SaaS, CSR, grantmaking, employee engagement, or enterprise software implementations.
• Strong project management, organizational, and problem-solving skills.
• Excellent communication, presentation, and stakeholder management abilities.
• Experience utilizing AI, automation, or productivity technologies to increase operational efficiency, improve delivery processes, or enhance customer outcomes.
• Demonstrated ability to identify opportunities for innovation, process improvement, and operational transformation.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
#GraphicDesignJobsOnline
#WebDesignRemoteJobs
#FreelanceGraphicDesigner
#WorkFromHomeDesignJobs
#OnlineWebDesignWork
#RemoteDesignOpportunities
#HireGraphicDesigners
#DigitalDesignCareers
# Dynamicbrand guru