Team Lead, Learning & Engagement

Job Description

This is a shared services leadership role focused on leading service delivery across countries rather than providing local HR advisory support. By bringing employee feedback, engagement and learning closer together, we can support our people in a more connected way and help turn insights into meaningful improvements.

What you will do:

• Lead the Learning & Engagement service area, ensuring reliable delivery, high-quality support and a positive customer experience.
• Keep a clear view of service performance, workload, capacity and quality, ensuring risks are identified and addressed proactively.
• Bring forward well-considered proposals where support, clarification, prioritisation or improvement is needed.
• Coach and develop the team so people have clear expectations, confidence and the right support to perform and grow.
• Oversee Learning & Development and Employee Engagement & People Surveys services, including administration, platform and launch support, follow-up and reporting coordination.
• Work with stakeholders and People Operations teams to align priorities, resolve issues and make services easier to use and support.
  

Qualifications

What you bring:

• Bachelor’s or Master’s degree in Human Resources or equivalent, with at least 8 years of relevant experience in HR, Learning & Development, Employee Engagement or People Surveys.
• Experience as a team lead or manager, preferably in an international or multi-location environment, with strong skills in guiding teams, balancing priorities and driving operational performance.
• Experience managing service delivery, quality and continuous improvement in a shared services or similar environment.
• Practical improvement mindset, strong stakeholder management skills and the ability to build alignment across functions, locations and cultures without direct authority.
• Good digital skills, including confidence with Excel, HR tools and a curiosity to use technology and AI responsibly to improve everyday work.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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