Systems Engineering

Job Description

Responsibilities

• Lead three core engineering functions (Release Management, QA, and DevOps), owning delivery quality, release discipline, and platform reliability across engineering organization
• Maintain a dotted-line relationship with manual QA engineers embedded across product engineering value streams, setting quality standards and processes org-wide while coordinating with tech leads on day-to-day priorities
• Provide hands-on technical leadership, engaging directly with your team on solution design, architecture decisions, production incident response, and complex troubleshooting
• Partner closely with the VP of Engineering on cross-cutting initiatives including AI coding adoption, architectural standards, and release coordination
• Participate in senior leadership alongside the COO, VP of Engineering, and product leadership

Quality Framework: Entire Engineering Organization

• Design and implement engineering quality framework across all value streams, setting standards for unit testing, integration testing, automated regression, and release readiness
• Own a modern multi-platform automation framework covering Angular, Swift, and Kotlin
• Define and enforce quality gates: explicit go/no-go release criteria that every value stream must meet, including automated coverage thresholds, defect standards, and QE sign-off
• Develop and coach the QA organization, elevating the team from manual QA toward a quality engineering model with automation-first practices
• Establish test data management, environment parity standards, and CI/CD quality integration across all value streams
• Build a quality dashboard visible to engineering and leadership (automation coverage, open defect counts, regression completion rates) so release readiness is transparent, not judgment-based

Release Quality & Cross-Functional Collaboration

• Partner with the Release Manager to implement a structured release gate process: mid-cycle readiness reviews and formal go/no-go decisions with explicit sign-offs from engineering, QA, and product
• Work closely with Technical Support to close the feedback loop between production issues and engineering prioritization, ensuring client-impacting defects drive process changes, not just fixes
• Own post-release retrospectives for every release that generates client impact, extracting systemic lessons and driving specific process changes with named owners and deadlines
• Partner with product leadership to enforce scope freeze discipline and ensure QA is involved in sprint planning and story grooming, not just at sprint end

DevOps & Platform Reliability

• Lead DevOps strategy, owning CI/CD pipelines, cloud infrastructure, monitoring, alerting, and platform reliability in partnership with Michael and Jason
• Drive platform observability, ensuring engineering and leadership have real-time visibility into system health, deployment frequency, change failure rate, and MTTR
• Oversee Site Reliability Engineering practices, building toward a future SRE function as scales
• Ensure infrastructure and deployment practices meet security, compliance, and uptime standards required by regulated financial institution clients

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