Systems Administrator 

Job Description

Your new role

Reporting to the People Systems Manager, you will be a key member of the UKG Pro implementation team, providing hands on technical and functional support throughout the project lifecycle.

A key focus of this role will be providing technical support for UKG Pro, including investigating system issues, resolving defects, supporting users and maintaining system configuration. You will act as a technical point of contact for UKG Pro enquiries and work closely with internal stakeholders and the implementation partner to resolve issues in a timely manner.

Your responsibilities will include:

• Providing day to day technical support and system administration for UKG Pro
• Investigating, diagnosing and resolving system issues, defects and user enquiries
• Managing technical support requests and escalating complex issues to the implementation partner where required
• Monitoring system performance and identifying potential technical or configuration issues
• Configuring and maintaining UKG Pro modules in line with business requirements
• Supporting users with system access, permissions and security related enquiries
• Supporting data validation, data integrity and reporting requirements
• Maintaining security roles, user profiles and access controls within UKG Pro
• Supporting solution design workshops, requirements gathering and business process mapping
• Participating in integration, system, user acceptance and regression testing
• Documenting system issues, resolutions, configuration changes and support procedures
• Developing user guides, training materials and knowledge articles
• Working closely with vendors and internal stakeholders to support implementation activities
• Supporting the transition from project delivery to ongoing business operations
• Identifying opportunities to improve system performance, user experience and support processes

What you’ll need to succeed

To be successful in this role, you will have:

• Extensive experience working with UKG Pro, formerly UltiPro, in a People Systems, HRIS, System Administration or implementation role
• Strong experience providing technical and functional support for UKG Pro
• Hands on experience with system configuration, testing, defect resolution, data validation and security administration
• Proven ability to investigate and resolve complex system issues and user enquiries
• Experience managing system access, security roles and user permissions
• Strong understanding of HR systems, business processes and data requirements
• Experience working with implementation partners, vendors and business stakeholders in complex environments
• Strong troubleshooting and problem solving skills
• Excellent communication and stakeholder engagement skills
• The ability to translate business requirements into practical system solutions
• Previous experience supporting a UKG Pro implementation or transformation project will be highly regarded

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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