System Support Analysts
Job Description
Your new role
As an Systems Support Analyst, you’ll be part of a collaborative team supporting critical aged care systems used by both internal staff and external stakeholders. In this team, you will triage, investigate and resolve Level 2 technical issues, working closely with business areas, technical teams and contact centre staff to keep systems running smoothly.
Your day-to-day job will include analysing incidents, troubleshooting system issues, and escalating complex problems where needed. You’ll also contribute to major incident management, create and log defects, and support testing activities to ensure systems perform as intended. Along the way, you’ll help improve support processes by maintaining knowledge articles and quick reference guides, and delivering high-quality support via phone and email.
This role operates on a rotating roster, with occasional on-call or weekend work required.
What you’ll need to succeed
To be successful in this role, you’ll bring:
- Experience in application or helpdesk support (ideally Level 2)
- Strong troubleshooting and analytical skills, with attention to detail
- The ability to interpret technical documentation and investigate issues thoroughly
- Excellent communication skills, with the ability to support stakeholders via phone and email
- Experience working with ITSM tools such as ServiceNow (desirable)
- Exposure to CRM platforms like Siebel or Salesforce (desirable)
- An understanding of aged care systems or environments (highly regarded)
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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