System Engineer
Job Description
MORE THAN A ROLE
Our role descriptions aren’t the norm.
In this role, you will be involved in all escalated customer issues where required to provide a positive business outcome. These will include but are not limited to Major Incident Management, Problem and Change Management, Service Improvement, Process Improvements, project design and implementation, customer relationship engagement, onboarding, product development and reporting.
Your key responsibilities will include:
- Level 2 IT Systems Support to customers of various Ethan Group Managed Services.
- Provide support for related project services.
- Develop technical change requests, migration and test plans.
- Develop and maintain product and/or service documentation.
- Manage own time effectively and maintain timesheets and ticket records accurately.
- Participation in the after hours on-call rotating roster.
CERTS AND SKILLS
Don’t walk in empty-handed. We want to ideally see any of these:
- Microsoft Certified: Windows Server equivalent
- Microsoft Certified: Azure Administrator
- Microsoft 365 Certified: Modern Desktop
THE ABSOLUTES-MUSTS
- Previous experience in a similar Server or Cloud support role.
- Microsoft Windows server and desktop troubleshooting skills
- Working knowledge of:
- MS Active Directory management, AzureAD and O365
- Powershell and other scripting and automation
- Azure, Microsoft365 and/or AWS deployment, platform management and support
- Remote Access and Remote working – Citrix/RDS, VPN & SaaS delivered applications
- Understanding of ITIL framework
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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