Sr Tech Field Eng

Job Description

Key Responsibilities

·         Provide support for hardware such as laptops, desktops and monitors.

·         Install and maintain PCs along with associated accessories and peripherals.

·         Perform installs, moves, adds, and changes as required.

·         Test and certify PCs.

·         Provide follow-up on problems, escalations and requests.

·         Maintain a high degree of professionalism.

·         Ensure customer satisfaction throughout all transactions.

·         Ensure incident and request tickets are updated according with the ticketing system.

·         Provide on call support.

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