Software Integrations Engineer

Job Description

About the Role:

• Design, build, and maintain integrations with third-party systems using REST, GraphQL, and legacy APIs (SOAP, XML, older authentication patterns)
• Build and ship integrations using our internal Ruby-based integration plugin framework
• Own integrations end-to-end: requirements gathering, technical design, development, testing, validation, release, and ongoing maintenance
• Act as a technical partner to Sales and Customer Success, supporting deal scoping, answering integration questions, and documenting expected behaviour
• Pull data from external systems and push it back into Pinpoint, ensuring accuracy, reliability, and performance
• Maintain existing integrations as APIs evolve, versions change, or edge cases emerge
• Collaborate with Product and Engineering to identify repeatable patterns and reduce bespoke work over time
• Write clear, practical documentation for internal teams, partners, and customers

About You:

• 2+ years’ experience building and maintaining integrations in a B2B SaaS environment
• 3+ years of production experience working in a Ruby on Rails codebase
• A backend-first focus, with at least 1+ year of hands-on React experience to support integration-related UI, authentication flows, or debugging when needed (this is a requirement)
• Strong hands-on experience with external APIs, including REST, GraphQL, and real exposure to SOAP or other legacy APIs (this is a real requirement)
• Experience owning integrations through their full lifecycle: scoping, data mapping, authentication, testing, release, and maintenance
• Comfort working with messy realities: inconsistent documentation, unexpected behaviour, edge cases, and unresponsive vendors
• A testing and resilience mindset—you can explain how you test integrations, use sandboxes or mocks, and handle failures over time
• Confidence working cross-functionally, particularly with Sales and Customer Success
• Strong written communication skills and a documentation-first approach
• Comfort working independently, managing priorities, and taking ownership without needing constant direction

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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