Software Integrations Engineer

Job Description

As we work with larger, more complex organisations, the quality, reliability, and clarity of our integrations matter more than ever. To support that work, we’re hiring an Integrations Engineer to join our team of four to design, build, and maintain integrations between Pinpoint and third-party systems.

This person will own integrations end-to-end and work closely with Sales and Customer Success to unblock deals, support customers, and keep integrations running as external systems evolve.

The fine print (but a bit more exciting):

• This is a backend- and integration-first role. It’s not about UI features or greenfield architecture but about making systems talk to each other reliably, clearly, and at scale.
• Our product is deep, flexible, and genuinely complex. Integrations aren’t plug-and-play and often involve legacy systems as well as modern APIs.
• This work will involve interacting with customers regularly: joining calls, clarifying requirements, troubleshooting integrations, and working directly with vendors and partners to get things live and keep them running.
  

About the Role:

• Design, build, and maintain integrations with third-party systems using REST, GraphQL, and legacy APIs (SOAP, XML, older authentication patterns)
• Build and ship integrations using our internal Ruby-based integration plugin framework
• Own integrations end-to-end: requirements gathering, technical design, development, testing, validation, release, and ongoing maintenance
• Act as a technical partner to Sales and Customer Success, supporting deal scoping, answering integration questions, and documenting expected behaviour
• Pull data from external systems and push it back into Pinpoint, ensuring accuracy, reliability, and performance
• Maintain existing integrations as APIs evolve, versions change, or edge cases emerge
• Collaborate with Product and Engineering to identify repeatable patterns and reduce bespoke work over time
• Write clear, practical documentation for internal teams, partners, and customers

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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