Software & Computing Support Technician

Job Description

The Scientific Software and Computing Support Technician will provide guidance to junior staff in the work area to deliver work outputs.

The successful candidate will be required to work on-site four days per week, with one day per week available for remote work (work from home).

Your key responsibilities will be to:

• support the agreed delivery of technical services in the designated area
• support the implementation of service improvements and service excellence within the responsibility area
• contribute to a positive, professional, customer-focused team culture
• support the effective utilisation of resources within the designated area of responsibility, ensuring the education and research needs of the work area are consistently and effectively met
• champion best practices, workplace health and safety, compliance, and risk management
• seek and act on opportunities to cross-skill, including drawing on the knowledge and expertise of others
• provide project management or project support as required, collaborating with other TSS, PSU or central project managers/teams as required.

About you

• tertiary qualifications or certifications in computing field and/or relevant experience. A background in Science at a University level is desirable
• excellent working knowledge of computing, peripheral hardware, operating systems (Windows/MacOS), troubleshooting issues and configuration in desktop/workstation and VM (AWS, Azure) environments
• extensive hands-on experience installing, configuring, and troubleshooting software, hardware and dependencies in a research environment including imaging and deployment technologies
• experience managing network connectivity, cybersecurity, and storage, with proficiency in command line use and scripting languages for system administration and troubleshooting
• demonstrated ability to establish and maintain working relationships with customers
• ability to work both independently and as part of a team
• ability to apply and contribute to the development, maintenance, and review of standard technical documentation and operating procedures.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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