Job Description
Description
Kforce has a client in Armonk, NY that is seeking a ServiceNow Developer PSDS. This role is responsible for building scalable, reusable components, automation workflows, and accelerator packages that enable rapid deployment of PSDS solutions.
- Configure forms, workflows, service catalogs, and portals aligned to PSDS use cases
- Optimize workflows to reduce manual intervention and processing time
- Contribute to automation packages and -implementation-in-a-box- solutions
- Ensure consistency across implementations through standardization and reuse
- Develop and maintain integrations with external systems: government systems, ERP, HRIS, and legacy platforms
- Support data exchange, synchronization, and event-driven workflows
- Ensure data integrity, performance, and scalability
- Support import sets, transform maps, and data normalization
Configure and develop ServiceNow solutions across PSDS-related modules:
- Case Management/Citizen Services
- CSM/CRM
- HRSD and employee workflows
Build and maintain:
- Business Rules, Script Includes, Client Scripts
- UI Policies, UI Actions, Catalog Items
Develop automated workflows using:
- Flow Designer
- Workflow Editor/Orchestration
Implement:
- Case routing and assignment logic
- Approval processes and escalations
- End-to-end service delivery workflows
Build reusable code assets and components that support PSDS accelerator frameworks:
- Pre-configured workflows
- Standard case models
- Reusable service catalog items
Utilize:
- REST/SOAP APIs
- IntegrationHub and MID Server
Configure and maintain:
- Tables, fields, and relationships
- CMDB and data structures aligned to CSDM
Requirements
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Implementation Specialist (preferred – CSM, HRSD, or PSDS-aligned)
- 5-8+ years of hands-on ServiceNow development experience
- Experience with REST/SOAP API integrations and IntegrationHub
- Strong understanding of ServiceNow data model, CMDB, and platform architecture
- Experience working on PSDS or public sector implementations preferred
Strong expertise in:
- JavaScript (server-side and client-side scripting)
- ServiceNow configuration and customization
Experience developing with:
- Business Rules, Script Includes, Client Scripts
- Flow Designer/Workflow
- Service Catalog and portal development
Familiarity with:
- CSM/CRM or case management solutions
- HRSD or employee workflows
Experience building:
- Reusable components or accelerators
- Automation-heavy ServiceNow solutions
Exposure to:
- AI features (Now Assist, Virtual Agent, predictive models)
- DevOps pipelines and CI/CD (Git, Azure DevOps, etc.)
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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