Service Desk Analyst

Job Description

Your new role

You will be responsible for delivering Level 1 and Level 2 IT support, both onsite and remotely, acting as the first point of contact for technical issues. This role requires a proactive and customer-focused approach to ensure timely resolutions and maintain high levels of user satisfaction. Strong troubleshooting abilities and clear communication skills are essential to succeed in this fast-paced and dynamic environment.

What you’ll need to succeed

• Proven experience providing Level 1/2 support within a service desk environment.
• Experience with the Microsoft 365 stack, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Azure Active Directory, and
  Intune (Endpoint Manager)
• Experience with endpoint management tools such as Intune, Autopilot, or SCCM.
• Previous experience working for a Managed Service Provider (MSP) or within the financial services industry.
• Solid understanding of core networking concepts including:
  • DNS (Domain Name System)
  • DHCP (Dynamic Host Configuration Protocol)
  • TCP/IP fundamentals
• Familiarity with Active Directory and Group Policy management.
• Ability to troubleshoot user access, authentication, and device compliance issues in hybrid environments.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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