Service Desk Analyst

Job Description

Responsibilities:

• Solves computer-related problems
• Troubleshoots hardware and software issues for in-facility and remote associates
• Resolves service desk tickets and updates work logs in the ticketing system
• Inventory management and updates
• Understands and troubleshoot custom CRMs and VOIP environment
• Assists in monitoring networked computer equipment
• Supports associate onboarding and equipment setup
• Escalation contact for Service Desk Level I
• Inventory management and updates
• Assist with building and configuring new computer systems including operating systems security updates and virus software
• Training and mentoring
• Maintaining Active Directory objects
• Manages reporting access
• Supports office audio/visual systems
• Interacts with 3rd-party support

Requirements

• Bachelor’s degree preferred
• 1+ of years of experience in a technology-oriented role required, preferably in the following environments Helpdesk and Software Support
• 6 months of experience with PC hardware troubleshooting required
• Critical thinking skills
• Strong attention to detail
• Ability to quickly adapt to new circumstances as they arise
• Ability to gain knowledge and understanding of internal software
• Works well under pressure
• Excellent oral and written communication skills
• Strong interpersonal skills
• Familiarity with call center environments preferred

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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