Service Desk Analyst

Job Description

Key Responsibilities

• Provide first point of contact support for IT systems, applications, and services
• Install, maintain, and support hardware and software in line with operational requirements
• Manage user accounts and access, including Active Directory and Exchange
• Deliver high-quality customer service, ensuring positive user experiences and satisfaction
• Maintain accurate and detailed records in IT service management systems
• Diagnose, troubleshoot, and resolve technical issues, escalating where required
• Contribute to process improvement initiatives and knowledge sharing within the team
• Support IT projects and assist with implementation activities as needed

What you’ll need to succeed

You are a proactive and customer-focused IT professional with strong technical and communication skills. You bring:

• Experience working in a Service Desk or IT support environment
• Exposure to ITIL frameworks or relevant experience in structured IT service environments
• Strong technical knowledge across desktop support, hardware, and software troubleshooting
• Experience with Active Directory, Exchange, and mobile device management (iOS/Android)
• Excellent communication skills and the ability to build rapport with a wide range of users
• Strong organisational skills with the ability to manage competing priorities

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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