Service Designer

Job Description

Typically, in this role you will:

• Map and design end-to-end customer journeys for scam-affected customers, from prevention through to reporting and resolution
• Identify barriers across all channels, with particular attention to urgency, vulnerability and trust
• Design practical service improvements, including digital UX/UI enhancements where relevant
• Translate insights into implementable service and interface changes
• Contribute to visual and interaction design for scams-related digital touchpoints
• Embed support options into operational workflows
• Ensure consistency across channels and touchpoints, including digital UI consistency
• Partner with Product Designers and UX/UI resources to align digital and service design

Qualifications

To be successful in this role, you will need:

• Strong service design and journey mapping capability
• Working proficiency in UX/UI design (wireframing, prototyping, visual design) — able to contribute to digital design execution, not just strategy
• Ability to connect design with operational execution
• Comfort working in iterative, agile delivery models across multiple teams
• Experience in complex service environments, ideally including scams, fraud or vulnerable-customer contexts
• Strong facilitation and stakeholder management skills
• Experience in accessible and inclusive design.
• Strong communication, collaboration and stakeholder management skills.
• Openness to experimenting with emerging technologies, including AI-assisted design tools and innovation in digital experience delivery.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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