Senior UX Designer

Job Description

Key Responsibilities :

– Drive the full design lifecycle : discovery – IA – flows – wireframes – prototypes – polished UI.

– Translate business and product goals into clear, actionable design direction and thoughtful user experiences.

– Collaborate cross-functionally with Product and Engineering to define user-centered outcomes, prioritize scope, and build iterative solutions across areas like AI Agent, Proactive Engagement, and product modernization.

– Lead problem framing, ideation, and concept development to simplify complex workflows.

– Conduct and synthesize user research (interviews, usability tests, behavioral insights) to validate decisions.

– Elevate UX quality by contributing to design critiques, mentoring peers, and shaping Helpshift’s design culture.

– Guide, support, and mentor junior designers, helping them improve their craft, decision-making, and overall impact.

Requirements :

– 5+ years of experience in UX/Product Design, HCI, or related fields (or equivalent experience solving complex product problems).

– A strong portfolio showcasing end-to-end design process and clear problem solving is a must.

– Depth in core design fundamentals : interaction design, IA, UX writing basics, visual hierarchy, and accessibility.

– Proficiency in research methods such as discovery interviews, usability studies, and data-driven iteration.

– Strong mastery of design tools, especially Figma.

– Excellent communication and storytelling skills, with the ability to align and influence cross-functional partners.

– Degree in Design, HCI, Computer Science, or related fields is a plus (not mandatory).

– Candidates based out of Pune.

Preferred Qualifications :

– Experience designing AI-powered, conversational, or agent-based interfaces.

– Familiarity with, or direct experience in, user research activities such as interviews, usability testing, and synthesis is a strong advantage.

– Background in SaaS, customer support, or workflow-driven products.

– Familiarity with analytics platforms and using data to shape product decisions.

– Experience contributing to or building design systems.

– Understanding of design patterns across web and mobile platforms.

– Comfort working with AI tooling and prototyping (e.g. v0, Loveable, Bolt, Figma Make).

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
#GraphicDesignJobsOnlineAre you interested in this position?
Apply by clicking on the “Apply Now” button below!
#GraphicDesignJobsOnline
#WebDesignRemoteJobs
#FreelanceGraphicDesigner
#WorkFromHomeDesignJobs
#OnlineWebDesignWork
#RemoteDesignOpportunities
#HireGraphicDesigners
#DigitalDesignCareers