Senior Support Engineer

Job Description

Responsibilities:

• Provide advanced Tier 2/3 support for Office 365 services, including Exchange Online, SharePoint, OneDrive, Teams, and Azure AD.
• Troubleshoot complex issues related to email flow, mailbox management, authentication, and O365 applications.
• Manage user provisioning, licensing, security groups, and permissions in Microsoft 365 Admin Center.
• Assist with migrations from on-premise Exchange or other mail platforms to Office 365.
• Support and maintain hybrid Exchange environments if applicable.
• Implement and manage security and compliance configurations, including MFA, conditional access, and DLP policies.
• Document procedures, configurations, and knowledge articles for recurring issues.
• Work closely with clients and internal teams to ensure timely resolution of support requests.
• Provide training and guidance to junior support staff on O365 troubleshooting and best practices.
• Participate in the on-call rotation and after-hours support as needed.

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