Senior ServiceNow Technical Consultant
Job Description
Key Responsibilities
Design and deliver advanced ServiceNow solutions, utilising latest features, such as Agentic AI, AI Control Tower, and enhanced AI search, to align customer objectives with technical configurations.
Lead implementation and optimisation of ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), and Governance, Risk, and Compliance (GRC), incorporating AI-driven automation and low-code workflows.
Oversee Configuration Management Database (CMDB) integrity, ensuring compliance with Common Service Data Model (CSDM) standards and leveraging Yokohama’s data management console for real-time governance.
Design and implement complex integrations using ServiceNow’s REST APIs, Scripted REST APIs, Integration Hub, and Workflow Data Fabric, enabling interoperability with AI models and third-party systems.
Drive customer and stakeholder engagement, delivering high-impact solutions with exceptional communication, while staying informed on trends like sustainable IT and AI governance.
Mentor junior and mid-level consultants, fostering expertise in AI agents, low-code platforms, and 2025 ServiceNow features through knowledge sharing and innovation.
Contribute to Versent’s ServiceNow practice by identifying service expansion opportunities, optimising processes, and providing thought leadership on AI-driven workflows and cross-industry solutions.
Stay current with ServiceNow releases (e.g., Yokohama, Zurich) and technology trends (e.g., Agentic AI, sustainable IT), ensuring solutions remain cutting-edge.
What We’re Expecting from You
7+ years of hands-on ServiceNow experience, including advanced implementations in ITSM, ITOM, ITBM, or GRC, with proficiency in releases and features.
Deep expertise in CMDB management, CSDM frameworks, and new features (e.g., Yokohama’s data management console for optimised data governance).
ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), and at least two Certified Implementation Specialist (CIS) certifications (e.g., CIS-ITSM, CIS-ITOM, CIS-Discovery) required; AI-related certifications and micro-certifications are a plus.
Proficiency in front-end development (e.g., HTML, CSS, JavaScript, AngularJS) and ServiceNow scripting (e.g., GlideAPI, Business Rules) for custom and low-code solutions.
Extensive experience with ServiceNow integrations, including REST APIs, Scripted REST APIs, Integration Hub, and Workflow Data Network, with a focus on AI and IoT connectivity.
Exceptional leadership and communication skills, with the ability to influence stakeholders and build strong customer relationships.
Proven mentorship experience, with a collaborative mindset to drive team growth and customer success in an AI-driven landscape.
Familiarity with emerging ServiceNow capabilities (e.g., AI Control Tower, Security and Risk AI agents, industry-specific workflows) and trends like sustainable IT and data security.
Commitment to staying up-to-date with ServiceNow releases and technology innovations, ensuring expertise in Agentic AI, low-code platforms, and cross-platform analytics.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
#GraphicDesignJobsOnline
#WebDesignRemoteJobs #FreelanceGraphicDesigner #WorkFromHomeDesignJobs #OnlineWebDesignWork #RemoteDesignOpportunities #HireGraphicDesigners #DigitalDesignCareers# Dynamicbrand guru Description:
